Enterprise Service Management

The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation.

Via Service Portal mode, end-users can:

Search service or support offerings, knowledge articles and news

Browse the service or support offerings

Create new service or support requests

Approve or deny the request approvals or change approvals

Accept or reject resolved requests

Smart ticketing and Virtual Agent support

Switch between different tenants

Via agent mode, agent users can:

Search for specific requests/incidents, CIs, people, and knowledge articles or news

View the requests/tasks/incidents in my views

Filter request/task/incident list. For example, filter the requests in a specific priority

Update the detailed information of a request/task/incident

Post comments to a request/task/incident

Add solution or suggested solution to a request/incident

View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location

For full details of our new release please go to OpenText online documentation :

https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes

https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes

https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes

IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.